Beyond delivery, planned support
Besides machine production and delivery, Qawsar also plans factory acceptance, optional installation, commissioning and operator training.
01 Service
Factory acceptance: inspection at delivery
At delivery, the buyer's representative or technical expert may check the operation of the following systems. This stage also shows that the machine has been built to the quoted dimensions.
Systems checked
- Hydraulic control levers
- Pneumatic buttons
- Electric gauges
- Throttle and clutch assembly
- Drawworks
- Control levers
- Service hoist
- Kelly
- Gear system
02 Service
Installation, commissioning and training
At the buyer’s request, a technical team can be assigned for mounting the rig on the truck, testing, commissioning and basic training of the personnel who will operate the machine. The estimated site time is 7 working days; the exact scope and fee are set in the quote.
Scope
- Truck mounting
- Tests
- Commissioning
- Basic personnel training
03 Service
Preparation requirements
For installation to proceed as planned, some information is shared in advance and some equipment is provided on site by the buyer.
Shared in advance
- Technical details of the truck for mounting
- Names of the personnel to be trained (for workwear and certificates)
Provided on site by the buyer
- Welding machine
- Oxy-fuel welding set
- Angle grinder
- Drills and similar tools
04 Service
Spare parts and technical contact
Spare parts, technical documentation and remote support needs are assessed according to project requirements.
Topics assessed
- Spare parts
- Technical documentation
- Remote support